Return Policy

10. RETURN, REFUND AND CANCELLATION POLICY TERMS FOR
CANCELLATION, RETURN AND REFUND OF ORDERS
Please carefully read all the parts to understand the conditions applicable in case of returns, refunds and
cancellation of a Product.
i. Return Policy:
We do our best to ensure that the products you order are delivered according to your specifications.
However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d)
incorrect product, (e) doctor changes the prescription (f) death of a patient, please notify Aariana Wellness
User Support immediately within 7 days of receiving the products, to ensure prompt resolution. Please
note that Aariana Wellness will not accept liability for such delivery issues if you fail to notify us within 7
days of receipt.
User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls
under returnable/non-returnable category before placing an order.
ii. Return Policy Exceptions:
Please note that we are unable to offer replacements or exchanges for the following product categories:
Injections, Health Monitor & Equipment and Ortho Support.
Also, Aariana Wellness reserves the right to refuse returns (or refunds) for certain products, as marked in
the respective product pages as "Note: This item cannot be returned for a refund or exchange".
(B) REFUND POLICY:
i. Refund Policy:
At Aariana Wellness, we do our best to ensure that you are completely satisfied with our products.
And we are happy to issue a full refund based on the conditions listed below:
ii. Full Refund Possible If:
o a. you received a defective item
o b. the ordered item(s) is lost or damaged during transit.
o c. you have received the product that has crossed the expiry date
It is hereby clarified that in-case return is requested for reasons attributable to the User, We may at our
discretion accept such request subject to levy of a ‘Restocking Fee’ to the User. It may be noted that the
amount shall be refunded to you after adjusting the Re-stocking Fee. We reserve the right
to revise the said Restocking Fee from time to time without any advance notice to the User. It is further
clarified We may accept return request only for those products which are original, unused condition, has
not been damaged or mistreated, has no signs of use, scratches, wear or tear, and is in condition for resale
as new.
iii. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is
by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear
in your account. While we regret any inconvenience caused by this time frame, it is the bank's
policy that delays the refund timing, and we have no control over that. If the mode of refund is by
wallet, credit should be available within 24 hours.
iv. Cash on Delivery: In order to process such refunds for COD orders, the User will be required
to send an email to care@aarianawellness.com or call us at +91 72538-64000. Thereafter, the
User will receive a refund to his/her wallet or User’s bank account. In case if it is to be refunded
to User’s bank account, the User will have to provide the bank account details.
v. In those cases, the amount shall be refunded back to the source account of the User. If the User
chooses to get the amount into the Wallet, then at the time of deactivation of the User's account,
the amount that is unused in his/her wallet account will be transferred back to User’s bank
account.
info@saavytechnologies.com 9958879102, 8171092800
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vi. Aariana Wellness shall directly refund to the User’s bank account during situations such as -
o a. When excessive price has been charged/collected from the User and amount needs to be refunded;
o b. Any other cases where Aariana Wellness has to refund the amount to the User which belongs to the
User shall be refunded to original payment mode.
vii. If the User chooses to get the refund to the wallet during the above-mentioned scenarios [as per
clause B(v)], at the time of deactivation of the User’s account, any amount that is unused in the wallet
shall be transferred to the User’s Bank account.
o a. How to Request a Refund:
viii. To request a refund, simply email us your order details, including the reason why you're requesting a
refund. We take User feedback very seriously and use it to constantly improve our quality of service
(C) CANCELLATION:
i. Product Cancellation:
User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation
request, your order will be cancelled with immediate effect.
ii. Service Cancellation:
The Website shall only connect the User with the Doctor/registered medical practitioners of the service
booked. Once the appointment has been made and a confirmation has been given to the User, the
Company shall inform the Doctor/registered medical practitioners who shall render the consult at the
agreed time, location and mode provided at the time of booking the service. We are in no way liable for
any deficiency of services if any arises including but not limited to cancellation of order due to
unavailability of the Doctor/registered medical practitioners.
Once an appointment has been made and it is confirmed at our end, no amount shall be refunded, in the
event of a cancellation. However, in certain circumstances, the Company at its discretion shall permit a
refund of the full or partial amount if the Doctor/registered medical practitioners becomes unavailable or
if
an alternative Doctor/registered medical practitioners is arranged to consult. The decision of the Company
shall be final in such cases.
User Complaints
If you have any queries, do call our help desk at +91 72538-64000, email us at
care@aarianawellness.com, or contact our User support executives through online chat. We're here for
you!
"YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE
BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES."
info@saavytechnologies.com 9958879102, 8171092800
www.saavytechnologies.com